Frequently Asked Questions
Find your answer faster.
General Questions
What is the best way to contact you?
The best way to contact us is to fill out the contact form on our website.
Do you have a physical fixed location?
No, Capital Sweet Eats currently operates online only. The address listed on our platforms is only used for business mailing purposes.
How do I complete an online order?
1- Submit an order form via our website with your order details
2- We’ll confirm all the order details and invoice you.
3- After you have completed a full payment – your order is officially confirmed.
4- Pick up the order on the previously settled date and enjoy!
What’s the process to reschedule an order after completing a payment?
Orders can only be rescheduled once but only three weeks before pick-up.
What is your refund policy?
After an order is paid in full, we cannot issue refunds or provide credits under any circumstances.
Our products are perishable and have a limited shelf life, and recipe planning begins immediately upon receiving your payment. This means that we dedicate specific time to each order, which prevents us from accepting other orders. As such, we do not accommodate any changes or cancellations after placing the order.
What are your payment options?
Customers can complete payments via our secure payment link using a credit or debit card.
Do you ship your products by mail or offer services in other parts of Canada?
At this time, Capital Sweet Eats singularly operates online and provides services to residents living in Ottawa, Ontario, Canada and select areas in the National Capital Region.
Do you offer delivery options?
At this time, we do not provide delivery options. All orders can be conveniently picked up from set locations in Ottawa.
Recommended support blogs
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Enjoy sweet bites with care, joy and rich flavour.
-
5-2164 Montreal Road, Suite 8258
Ottawa, ONK1J1GK
© Copyright Capital Sweet Eats 2023. All rights reserved.
-
5-2164 Montreal Road, Suite 8258
Ottawa, ONK1J1GK
© Copyright Capital Sweet Eats 2023. All rights reserved.
Frequently Asked Questions
Find your answer faster.
General Questions
What is the best way to contact you?
The best way to contact us is to fill out the contact form on our website.
Do you have a physical fixed location?
No, Capital Sweet Eats currently operates online only. The address listed on our platforms is only used for business mailing purposes.
How do I complete an online order?
1- Submit an order form via our website with your order details
2- We’ll confirm all the order details and invoice you.
3- After you have completed a full payment – your order is officially confirmed.
4- Pick up the order on the previously settled date and enjoy!
What’s the process to reschedule an order after completing a payment?
Orders can only be rescheduled once but only three weeks before pick-up.
What is your refund policy?
After an order is paid in full, we cannot issue refunds or provide credits under any circumstances.
Our products are perishable and have a limited shelf life, and recipe planning begins immediately upon receiving your payment. This means that we dedicate specific time to each order, which prevents us from accepting other orders. As such, we do not accommodate any changes or cancellations after placing the order.
What are your payment options?
Customers can complete payments via our secure payment link using a credit or debit card.
Do you ship your products by mail or offer services in other parts of Canada?
At this time, Capital Sweet Eats singularly operates online and provides services to residents living in Ottawa, Ontario, Canada and select areas in the National Capital Region.
Do you offer delivery options?
At this time, we do not provide delivery options. All orders can be conveniently picked up from set locations in Ottawa.
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Custom Desserts at Your Fingertips: 6 Must-Knows for Online Orders
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Wedding Cakes, Cookies, Cupcakes, and Beyond – Celebrate Every Occasion with Baked Delights
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The World of Capital Sweet Eats: A Journey Beyond Baking
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The Sweet Stories Behind Capital Sweet Eats
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-
5-2164 Montreal Road, Suite 8258
Ottawa, ONK1J1GK
© Copyright Capital Sweet Eats 2023. All rights reserved.
-
5-2164 Montreal Road, Suite 8258
Ottawa, ONK1J1GK
© Copyright Capital Sweet Eats 2023. All rights reserved.
