Frequently Asked Questions

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General Questions

The best way to contact us is to fill out the contact form on our website.

 

No, Capital Sweet Eats currently operates online only. The address listed on our platforms is only used for business mailing purposes.

1- Submit an order form via our website with your order details

2- We’ll confirm all the order details and invoice you.

3- After you have completed a full payment – your order is officially confirmed.

4- Pick up the order on the previously settled date and enjoy!

Orders can only be rescheduled once but only three weeks before pick-up.

After an order is paid in full, we cannot issue refunds or provide credits under any circumstances. 

Our products are perishable and have a limited shelf life, and recipe planning begins immediately upon receiving your payment. This means that we dedicate specific time to each order, which prevents us from accepting other orders. As such, we do not accommodate any changes or cancellations after placing the order.

Customers can complete payments via our secure payment link using a credit or debit card.

At this time, Capital Sweet Eats singularly operates online and provides services to residents living in Ottawa, Ontario, Canada and select areas in the National Capital Region.

At this time, we do not provide delivery options. All orders can be conveniently picked up from set locations in Ottawa.

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© Copyright Capital Sweet Eats 2023. All rights reserved.

Frequently Asked Questions

Find your answer faster.

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General Questions

The best way to get in touch with us is by filling out the contact form on our website. While you can also reach us by phone, the number listed isn’t associated to a voicemail. Therefore, the contact form remains the most efficient way to reach us.

No,  Capital Sweet Eats currently operates online only. The address listed on our platforms is only used for business mailing purposes.

  • Complete an order intake form on our website. 
  • Wait 2 to 3 business days for our team to contact you by email to confirm the order details, pick date and price.
  • Pay the agreed invoice received by email within 24hrs and receive an invoice confirmation post-payment.
  • Pick-up your order on the previously settled date. 

Products and services orders can be rescheduled up to 2 weeks prior to the delivery date. The request must be shared in writing via email to be considered valid.

If a customer doesn’t arrive to pick up their paid order during the assigned pick-up date and time, they will be granted a second pick-up option at our next available time slot and date. However, they must contact us by email within 24hrs to schedule an alternate order pick-up date and time durin the same week.
If a customer misses the second pick-up date or never retrieves their purchased products, no refunds, replacements, or online store credit will be offered to customers.

Once a purchase has been successfully paid, no refunds will be issued under any circumstances. All purchases are final, and no alternate arrangement will be supplied to the customer.

No – all orders must be successfully paid in full online before the production and pick-up date of any order. No order is guaranteed unless a full payment has been issued within 72 hours of confirming the order details by email.

Customers can complete payments via our secure payment link using a credit or debit card.

Share your dietary preferences with us, and we’ll do our best to accommodate your needs. However, we cannot guarantee that cross-contamination will never occur within our kitchen, given that we operate in a setting with various products and ingredients. Therefore, we urge you to explore vendors who can fully accommodate this specific request 100% risk-free.

At this time, Capital Sweet Eats singularly operates online and provides services to residents living in Ottawa, Ontario, Canada and select areas in the National Capital Region.

  1. Complete an order intake form on our website and select a desired  pick-up date from the available dates. Please note that all product pick-ups are commonly scheduled on Saturdays or Sundays.
  2. Wait 2 to 3 business days for our team to contact you by email to confirm the order details, pick-date date and price.
  3. Pay the agreed invoice received by email within 24hrs and receive an invoice confirmation post-payment.

No, currently, we do not ship any products by mail in Canada and globally. 

Capital Sweet Eats only provides products and services to residents of Ottawa. All products are sold online and are available for pick-up in set locations in Ottawa, ON, Canada only.

At this time, we do not provide delivery options. All orders can be conveniently picked up from set locations in Ottawa.

All regular-sized order orders can be rescheduled at least two weeks before the assigned pick-up date, while large corporate or private orders can only be rescheduled four weeks before the actual pick-up date. 

If a customer doesn’t arrive to pick up their paid order during the assigned pick-up date and time, they will be granted a second pick-up option at our next available time slot and date. However, they must contact us by email within 24hrs to schedule an alternate order pick-up date and time. 

If a customer misses the second pick-up date or never retrieves, no refunds, replacement products, order substitutions, and online store credit will be offered to customers.

Once a purchase has been successfully paid online, no refunds will be issued under any circumstances. All purchases are final. 

In addition, we do not process any product returns or issue any sort of online store credits nor offer any alternate arrangements for order cancellations.

All orders must be successfully paid in full online before the delivery and pick-up of any pastry items. Once the order intake form has been filled, the customer has confirmed the order details with our team by email; full payment is expected within 24hrs after receiving the online receipt and payment link by email.

We do not take cash or cheque payments for online orders. All customer payments must be issued online by credit card or debit card. After the payment link and receipt have been sent by email, customers must complete a full payment within 24hrs of settling their order details with our team to ensure their order is processed and produced successfully.

Cookies:

  • Cookies can be stored at room temperature for up to 3 weeks, kept in the fridge for up to 2 months, and in the freezer for 8 to 12 months. 

Cakes & Cupcakes:

  • There are cakes which can be kept at room temperature for a limited time, but those with highly perishable ingredients should be kept in the fridge. For example, cheesecakes and other cakes containing whip cream, fruit or meringue can only be stored in the fridge for 3 to 7 days.

Some of our recipes incorporate alcohol, while others remain alcohol-free. The use of alcohol varies based on the desired outcome of the recipe. For instance, we often include pure vanilla extract in our recipes, which contains a minimum of 35% alcohol. Rest assured; we create a flavorful balance that suits every palate.

The minimum quantity set for custom-designed cookies and cupcakes is 12 per product, while custom cakes only require a single order of one.

Absolutely! If you have a specific vision, just fill out our order intake form with all the necessary details, and we’ll bring your dream dessert to life. Can’t decide on a flavour or design? We’ve got you covered! Check out our seasonal pastry menu or sweet boxes to discover more mouth-watering desserts.

Our clients can request bespoke designs, flavours, and frostings for their cakes, cookies, and cupcakes. By completing our order form, you can share your vision with us, and we’ll work to turn your dream into reality!

A: Certainly! We offer a custom cake-tasting menu at an additional cost. Just complete our order intake form, and we’ll get in touch to discuss the options and fees in more detail.

Our sweet boxes feature a curated assortment of seasonal cookies, cakes, cupcakes, and more. With designs and flavours inspired by various themes, our menu offers an array of desserts that are sure to delight your taste buds.

While our sweet box offerings typically come as a set selection of seasonal pastries from our menu, we’re always excited to hear your ideas! If you’re interested in placing a larger order of sweet boxes and you have a specific menu, design, or flavour preferences in mind, simply fill out our intake order form. We love collaborating and will try to bring your vision to life.

We understand the importance of accommodating various dietary needs. If you provide us with your dietary restrictions and allergies when placing your order, we’ll make every effort to take reasonable precautions to minimize cross-contamination of ingredients and cookware. 

However, please note that we do not operate in a completely allergen-free environment. We develop other recipes and products containing allergens like peanuts, eggs, etc. For those with strict requirements, please consider this potential challenge before you order as your safety and satisfaction when consuming our products is important to us!

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© Copyright Capital Sweet Eats 2023. All rights reserved.

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