Frequently Asked Questions
Find your answer faster.
General Questions
What is the best way to contact you?
The best way to get in touch with us is by filling out the contact form on our website. While you can also reach us by phone, the number listed isn’t associated to a voicemail. Therefore, the contact form remains the most efficient way to reach us.
Do you have a physical fixed location?
No, Capital Sweet Eats currently operates online only. The address listed on our platforms is only used for business mailing purposes.
How do I complete an online order?
- Complete an order intake form on our website.
- Wait 2 to 3 business days for our team to contact you by email to confirm the order details, pick date and price.
- Pay the agreed invoice received by email within 24hrs and receive an invoice confirmation post-payment.
- Pick-up your order on the previously settled date.
How can I reschedule an order after submitting my purchase?
Products and services orders can be rescheduled up to 2 weeks prior to the delivery date. The request must be shared in writing via email to be considered valid.
What are my options if I do not pick-up my order at the agreed time and location previously settled?
If a customer doesn’t arrive to pick up their paid order during the assigned pick-up date and time, they will be granted a second pick-up option at our next available time slot and date. However, they must contact us by email within 24hrs to schedule an alternate order pick-up date and time durin the same week.
If a customer misses the second pick-up date or never retrieves their purchased products, no refunds, replacements, or online store credit will be offered to customers.
What is your refund policy?
Once a purchase has been successfully paid, no refunds will be issued under any circumstances. All purchases are final, and no alternate arrangement will be supplied to the customer.
Can I complete a partial payment or downpayment and settle my invoice via a set of installments?
No – all orders must be successfully paid in full online before the production and pick-up date of any order. No order is guaranteed unless a full payment has been issued within 72 hours of confirming the order details by email.
What are your payment options?
Customers can complete payments via our secure payment link using a credit or debit card.
Do you offer vegan, gluten-free and plant-based options for people with dietary restrictions or allergies?
Share your dietary preferences with us, and we’ll do our best to accommodate your needs. However, we cannot guarantee that cross-contamination will never occur within our kitchen, given that we operate in a setting with various products and ingredients. Therefore, we urge you to explore vendors who can fully accommodate this specific request 100% risk-free.
Do you ship your products by mail or offer services in other parts of Canada?
At this time, Capital Sweet Eats singularly operates online and provides services to residents living in Ottawa, Ontario, Canada and select areas in the National Capital Region.
How do I complete an online order?
- Complete an order intake form on our website and select a desired pick-up date from the available dates. Please note that all product pick-ups are commonly scheduled on Saturdays or Sundays.
- Wait 2 to 3 business days for our team to contact you by email to confirm the order details, pick-date date and price.
- Pay the agreed invoice received by email within 24hrs and receive an invoice confirmation post-payment.
Do you ship internationally or to other parts of Canada?
No, currently, we do not ship any products by mail in Canada and globally.
Capital Sweet Eats only provides products and services to residents of Ottawa. All products are sold online and are available for pick-up in set locations in Ottawa, ON, Canada only.
Do you offer delivery options?
At this time, we do not provide delivery options. All orders can be conveniently picked up from set locations in Ottawa.
What if I need to reschedule my order pick-up?
All regular-sized order orders can be rescheduled at least two weeks before the assigned pick-up date, while large corporate or private orders can only be rescheduled four weeks before the actual pick-up date.
What happens if I cannot pick up my order at the assigned location and time?
If a customer doesn’t arrive to pick up their paid order during the assigned pick-up date and time, they will be granted a second pick-up option at our next available time slot and date. However, they must contact us by email within 24hrs to schedule an alternate order pick-up date and time.
If a customer misses the second pick-up date or never retrieves, no refunds, replacement products, order substitutions, and online store credit will be offered to customers.
What is your refund, cancellation or return policy?
Once a purchase has been successfully paid online, no refunds will be issued under any circumstances. All purchases are final.
In addition, we do not process any product returns or issue any sort of online store credits nor offer any alternate arrangements for order cancellations.
Can I complete a partial payment, issue a downpayment or even request a payment installment agreement for an order?
All orders must be successfully paid in full online before the delivery and pick-up of any pastry items. Once the order intake form has been filled, the customer has confirmed the order details with our team by email; full payment is expected within 24hrs after receiving the online receipt and payment link by email.
Can I complete a cash payment or settle my order invoice by cheque?
We do not take cash or cheque payments for online orders. All customer payments must be issued online by credit card or debit card. After the payment link and receipt have been sent by email, customers must complete a full payment within 24hrs of settling their order details with our team to ensure their order is processed and produced successfully.
What is the shelf life of your products, and how should they be stored?
Cookies:
- Cookies can be stored at room temperature for up to 3 weeks, kept in the fridge for up to 2 months, and in the freezer for 8 to 12 months.
Cakes & Cupcakes:
- There are cakes which can be kept at room temperature for a limited time, but those with highly perishable ingredients should be kept in the fridge. For example, cheesecakes and other cakes containing whip cream, fruit or meringue can only be stored in the fridge for 3 to 7 days.
Do your products contain alcohol?
Some of our recipes incorporate alcohol, while others remain alcohol-free. The use of alcohol varies based on the desired outcome of the recipe. For instance, we often include pure vanilla extract in our recipes, which contains a minimum of 35% alcohol. Rest assured; we create a flavorful balance that suits every palate.
What is the minimum quantity to order custom cookies, cakes and cupcakes?
The minimum quantity set for custom-designed cookies and cupcakes is 12 per product, while custom cakes only require a single order of one.
Can I customize my cake, cookie, and cupcake orders?
Absolutely! If you have a specific vision, just fill out our order intake form with all the necessary details, and we’ll bring your dream dessert to life. Can’t decide on a flavour or design? We’ve got you covered! Check out our seasonal pastry menu or sweet boxes to discover more mouth-watering desserts.
What type of dessert customization options do you offer?
Our clients can request bespoke designs, flavours, and frostings for their cakes, cookies, and cupcakes. By completing our order form, you can share your vision with us, and we’ll work to turn your dream into reality!
Can I have a cake or dessert tasting before ordering for large events or weddings?
A: Certainly! We offer a custom cake-tasting menu at an additional cost. Just complete our order intake form, and we’ll get in touch to discuss the options and fees in more detail.
What’s included in your sweet box offerings?
Our sweet boxes feature a curated assortment of seasonal cookies, cakes, cupcakes, and more. With designs and flavours inspired by various themes, our menu offers an array of desserts that are sure to delight your taste buds.
Can sweet box offerings be customized?
While our sweet box offerings typically come as a set selection of seasonal pastries from our menu, we’re always excited to hear your ideas! If you’re interested in placing a larger order of sweet boxes and you have a specific menu, design, or flavour preferences in mind, simply fill out our intake order form. We love collaborating and will try to bring your vision to life.
What types of health and safety protocals, trainings or certifications does the baking staff observe and possess?
We understand the importance of accommodating various dietary needs. If you provide us with your dietary restrictions and allergies when placing your order, we’ll make every effort to take reasonable precautions to minimize cross-contamination of ingredients and cookware.
However, please note that we do not operate in a completely allergen-free environment. We develop other recipes and products containing allergens like peanuts, eggs, etc. For those with strict requirements, please consider this potential challenge before you order as your safety and satisfaction when consuming our products is important to us!
Can’t find the answer to your question?
We are here to answer all of your questions. Slide into our DMs!
-
5-2164 Montreal Road, Suite 8258
Ottawa, ONK1J1GK
© Copyright Capital Sweet Eats 2023. All rights reserved.
Frequently Asked Questions
Find your answer faster.
General Questions
What is the best way to contact you?
The best way to get in touch with us is by filling out the contact form on our website. While you can also reach us by phone, the number listed isn’t associated to a voicemail. Therefore, the contact form remains the most efficient way to reach us.
Do you have a physical fixed location?
No, Capital Sweet Eats currently operates online only. The address listed on our platforms is only used for business mailing purposes.
How do I complete an online order?
- Complete an order intake form on our website.
- Wait 2 to 3 business days for our team to contact you by email to confirm the order details, pick date and price.
- Pay the agreed invoice received by email within 24hrs and receive an invoice confirmation post-payment.
- Pick-up your order on the previously settled date.
How can I reschedule an order after submitting my purchase?
Products and services orders can be rescheduled up to 2 weeks prior to the delivery date. The request must be shared in writing via email to be considered valid.
What are my options if I do not pick-up my order at the agreed time and location previously settled?
If a customer doesn’t arrive to pick up their paid order during the assigned pick-up date and time, they will be granted a second pick-up option at our next available time slot and date. However, they must contact us by email within 24hrs to schedule an alternate order pick-up date and time durin the same week.
If a customer misses the second pick-up date or never retrieves their purchased products, no refunds, replacements, or online store credit will be offered to customers.
What is your refund policy?
Once a purchase has been successfully paid, no refunds will be issued under any circumstances. All purchases are final, and no alternate arrangement will be supplied to the customer.
Can I complete a partial payment or downpayment and settle my invoice via a set of installments?
No – all orders must be successfully paid in full online before the production and pick-up date of any order. No order is guaranteed unless a full payment has been issued within 72 hours of confirming the order details by email.
What are your payment options?
Customers can complete payments via our secure payment link using a credit or debit card.
Do you offer vegan, gluten-free and plant-based options for people with dietary restrictions or allergies?
Share your dietary preferences with us, and we’ll do our best to accommodate your needs. However, we cannot guarantee that cross-contamination will never occur within our kitchen, given that we operate in a setting with various products and ingredients. Therefore, we urge you to explore vendors who can fully accommodate this specific request 100% risk-free.
Do you ship your products by mail or offer services in other parts of Canada?
At this time, Capital Sweet Eats singularly operates online and provides services to residents living in Ottawa, Ontario, Canada and select areas in the National Capital Region.
How do I complete an online order?
- Complete an order intake form on our website and select a desired pick-up date from the available dates. Please note that all product pick-ups are commonly scheduled on Saturdays or Sundays.
- Wait 2 to 3 business days for our team to contact you by email to confirm the order details, pick-date date and price.
- Pay the agreed invoice received by email within 24hrs and receive an invoice confirmation post-payment.
Do you ship internationally or to other parts of Canada?
No, currently, we do not ship any products by mail in Canada and globally.
Capital Sweet Eats only provides products and services to residents of Ottawa. All products are sold online and are available for pick-up in set locations in Ottawa, ON, Canada only.
Do you offer delivery options?
At this time, we do not provide delivery options. All orders can be conveniently picked up from set locations in Ottawa.
What if I need to reschedule my order pick-up?
All regular-sized order orders can be rescheduled at least two weeks before the assigned pick-up date, while large corporate or private orders can only be rescheduled four weeks before the actual pick-up date.
What happens if I cannot pick up my order at the assigned location and time?
If a customer doesn’t arrive to pick up their paid order during the assigned pick-up date and time, they will be granted a second pick-up option at our next available time slot and date. However, they must contact us by email within 24hrs to schedule an alternate order pick-up date and time.
If a customer misses the second pick-up date or never retrieves, no refunds, replacement products, order substitutions, and online store credit will be offered to customers.
What is your refund, cancellation or return policy?
Once a purchase has been successfully paid online, no refunds will be issued under any circumstances. All purchases are final.
In addition, we do not process any product returns or issue any sort of online store credits nor offer any alternate arrangements for order cancellations.
Can I complete a partial payment, issue a downpayment or even request a payment installment agreement for an order?
All orders must be successfully paid in full online before the delivery and pick-up of any pastry items. Once the order intake form has been filled, the customer has confirmed the order details with our team by email; full payment is expected within 24hrs after receiving the online receipt and payment link by email.
Can I complete a cash payment or settle my order invoice by cheque?
We do not take cash or cheque payments for online orders. All customer payments must be issued online by credit card or debit card. After the payment link and receipt have been sent by email, customers must complete a full payment within 24hrs of settling their order details with our team to ensure their order is processed and produced successfully.
What is the shelf life of your products, and how should they be stored?
Cookies:
- Cookies can be stored at room temperature for up to 3 weeks, kept in the fridge for up to 2 months, and in the freezer for 8 to 12 months.
Cakes & Cupcakes:
- There are cakes which can be kept at room temperature for a limited time, but those with highly perishable ingredients should be kept in the fridge. For example, cheesecakes and other cakes containing whip cream, fruit or meringue can only be stored in the fridge for 3 to 7 days.
Do your products contain alcohol?
Some of our recipes incorporate alcohol, while others remain alcohol-free. The use of alcohol varies based on the desired outcome of the recipe. For instance, we often include pure vanilla extract in our recipes, which contains a minimum of 35% alcohol. Rest assured; we create a flavorful balance that suits every palate.
What is the minimum quantity to order custom cookies, cakes and cupcakes?
The minimum quantity set for custom-designed cookies and cupcakes is 12 per product, while custom cakes only require a single order of one.
Can I customize my cake, cookie, and cupcake orders?
Absolutely! If you have a specific vision, just fill out our order intake form with all the necessary details, and we’ll bring your dream dessert to life. Can’t decide on a flavour or design? We’ve got you covered! Check out our seasonal pastry menu or sweet boxes to discover more mouth-watering desserts.
What type of dessert customization options do you offer?
Our clients can request bespoke designs, flavours, and frostings for their cakes, cookies, and cupcakes. By completing our order form, you can share your vision with us, and we’ll work to turn your dream into reality!
Can I have a cake or dessert tasting before ordering for large events or weddings?
A: Certainly! We offer a custom cake-tasting menu at an additional cost. Just complete our order intake form, and we’ll get in touch to discuss the options and fees in more detail.
What’s included in your sweet box offerings?
Our sweet boxes feature a curated assortment of seasonal cookies, cakes, cupcakes, and more. With designs and flavours inspired by various themes, our menu offers an array of desserts that are sure to delight your taste buds.
Can sweet box offerings be customized?
While our sweet box offerings typically come as a set selection of seasonal pastries from our menu, we’re always excited to hear your ideas! If you’re interested in placing a larger order of sweet boxes and you have a specific menu, design, or flavour preferences in mind, simply fill out our intake order form. We love collaborating and will try to bring your vision to life.
What types of health and safety protocals, trainings or certifications does the baking staff observe and possess?
We understand the importance of accommodating various dietary needs. If you provide us with your dietary restrictions and allergies when placing your order, we’ll make every effort to take reasonable precautions to minimize cross-contamination of ingredients and cookware.
However, please note that we do not operate in a completely allergen-free environment. We develop other recipes and products containing allergens like peanuts, eggs, etc. For those with strict requirements, please consider this potential challenge before you order as your safety and satisfaction when consuming our products is important to us!
Can’t find the answer to your question?
We are here to answer all of your questions. Slide into our DMs!
-
5-2164 Montreal Road, Suite 8258
Ottawa, ONK1J1GK
© Copyright Capital Sweet Eats 2023. All rights reserved.